This page lists some of the most common problems and questions with the MouseDining service. Please refer to these items and contact support only once you’ve tried these items and continue to have issues.

PROBLEM

I did not receive a verification to my phone or email notification method.

SOLUTION

SMS Text
MouseDining text notifications will arrive from +1 (866) 309-3463 or +1 (206) 309-3463.

  1. If you do not receive your verification code, simply delete the notification method and re-add it. This will trigger another verification code to be sent.
  2. Ensure your notification method is verified by visiting https://mousedining.com/account, clicking Manage, and looking for the green “Verified” text above each notification method.
  3. To ensure you’re receiving dining notifications, create an alert for a reservation that is currently available.
    • Navigate to MouseDining and search for Garden Grove. Choose a date that has availability and click “View Openings!”. Ignore the available openings and click “Create an Alert!”. Click “Create an Alert” to confirm the details.
    • Wait up to 5 minutes to see if a notification arrives. If so, your notifications are working. Delete your Garden Grove alert from your Alerts page. If you did not receive an alert, please contact support.
  4. To ensure you haven’t inadvertently blocked all texts from MouseDining, text UNSTOP to +1 (866) 309-3463 or +1 (206) 309-3463.
    • You should receive the following message: “NETWORK MSG: You have replied “unstop” and will begin receiving messages again from this number. Since you previously asked us to stop sending SMS, you must visit your account page at  https://mousedining.com/account to re-enable them.”
  5. If you have tried the steps above and continue to have problems verifying or receiving text notifications, please contact support and provide the model of your phone, cell phone carrier, and your 10-digit phone number [and international prefix if outside the U.S.].

Email
MouseDining email notifications will arrive from support@mousedining.com

  1. Confirm your email address is correct by visiting https://mousedining.com/account, clicking Manage to view your notification methods and status.
    • By default, your account login email is added to your list of notification methods and verified upon the setup of your account. If you need your account email changed, you’ll need to contact support.
  2. Check your Trash or Spam folders for our emails.
    • Our subject line for a new account setup will be “Welcome to MouseDining.com!”
    • Our subject line for notifications will be: “MouseDining.com found reservation for [RESTAURANT]”.
  3. Ensure you’re able to receive other mail to your address by using a secondary email address to send yourself a message. Your inbox might be full or misconfigured.
  4. Ensure you haven’t inadvertently blocked, reported as spam, or unsubscribed from emails coming from support@mousedining.com.
  5. If you have tried the steps above and continue to have problems verifying or receiving notifications to your email, please contact support.

Of course, if you continue to have trouble verifying your notification methods or receiving our notifications, please contact our customer support team using the contact form on the site.

 

PROBLEM

I clicked on your notification immediately and Disney’s site says it the reservation is no longer available, but MouseDining still shows it as available.

EXPLANATION

MouseDining updates reservation availability every 2  – 30 minutes. Popular alerts are weighted more heavily than less popular alerts, so popular alerts are checked more frequently than less popular alerts. However, reservations for popular alerts can still come and go before MouseDining even sees the alert. Here’s a scenario where that might happen:

  1. 1:00pm – MouseDining checks availability for Be Our Guest for a party of 4. There is no availability. MouseDining.com reflects that there is no current availability.
  2. 1:01pm – A user with an existing reservation drops their Be Our Guest reservation for a party of 4. MouseDining won’t check again for another few minutes. A reservation becomes available.
  3. 1:04pm – A random user on Disney’s site refreshes the page to find the Be Our Guest reservation for a party of 4 and books it. The reservation is no longer available.
  4. 1:05pm – MouseDining checks again for availability for Be Our Guest for a party of 4. There still is no availability and MouseDining.com continues to reflect no availability.

While we could increase the frequency at which we request availability from Disney, consider the number of restaurants (130+), dates (180), meals (4), party sizes (12), and times available (288 intervals of 5 minutes for each of the 180 days) for which there is availability… that would require over 300 million requests to Disney’s site each day (or over 3,500 requests every second of every day, 24/7). In order to be considerate to Disney’s website and infrastructure, MouseDining was engineered to reduce requests to Disney to much more reasonable levels, including by limiting frequency to a minimum of every 5 minutes.

The recommended course of action to take if you are unable to secure a reservation following one of our notifications is to wait for the next notification. Notifications are very near real-time and the best way to secure a reservation. Our website will not update (as described above) with an accurate availability until we check again. Please contact our customer support team if you have any other questions or concerns relating to the availability displayed on our website.

Share: