MouseDining links taking you to a blank blue screen on Disney’s website?

Important message from Dustin:

I’ve seen so many questions like this the past 3 weeks, so I decided to make a post here to explain what it is, why you see it, and how to replicate it for yourself to learn what I have learned – that this is a Disney issue and all it means is that the dining reservation you tried to get is no longer available.

What’s this screen look like? Here’s a screenshot from my phone:

disneyworld.disney.go.com (Disney’s website) Blank Blue Screen

The full URL of this page is https://disneyworld.disney.go.com/dining/?dineErrorCode=DEFAULT

Here are some of the assumptions I’ve seen made about this page:

• Disney’s website is frozen or hanging

• MouseDining’s link is bad or broken

• Disney’s website didn’t load or is down

• You’ve missed your dining reservation because something isn’t working right

• …and many similar others

Well, the correct answer is that you’ve missed the dining reservation because something isn’t working right. But it’s not what you think. You’ve just missed your dining reservation and someone beat you to it. The only thing not working properly is Disney’s Sorry for the “Paws” error page, which is what this page is trying to display.

You can test this yourself by visiting this same URL and link on a tablet or desktop – something with a larger screen. This page IS the Sorry for the Paws error page, but it’s just not displaying properly on mobile screens as of December 15, 2021. I can only conclude that Disney updated something and failed to test this error page on mobile at that time. You’ll ONLY get this screen on mobile devices. Larger screens show this page:

disneyworld.disney.go.com (Disney’s website) Sorry for the “Paws” Error

The full URL of this page is https://disneyworld.disney.go.com/dining/?dineErrorCode=071228

Both error pages take you to the root page, https://disneyworld.disney.go.com/dining/. But one renders the Sorry for the “Paws” modal properly atop the root page on a larger screen, while mobile screens only render a blank blue page (and sometimes just take you to the root dining page). In both cases, the error indicates that the dining reservation you were trying to confirm is no longer available.

Now, lastly, nothing about the MouseDining links has changed. If you managed to be the first to the reservation, your link will still open the reservation and let you choose your guests (after you login, of course). So treat this new blank blue screen on Disney’s website the same as the Sorry for the “Paws” error message you’re used to seeing and try for the next one!

As always, if you still have questions, please send an email and I’m happy to help!

HOW TO TEST THIS FOR YOURSELF:

Oh, and for those of you wanting to test and replicate this yourself, just create an alert for a dining reservation currently available (I usually use Rix Sports Bar & Grill). Wait for 10-30 minutes after the notification arrives so someone else can grab the reservation and then follow the link on both mobile and desktop screens. If you click right away, you’ll see that the link takes you right to the dining reservation if it is still available.